Sales Policy
Effective Date: February 27, 2025

1. General Terms
By purchasing from Onyxsonali, you agree to abide by the terms and conditions outlined in this Sales Policy. We reserve the right to update or modify this policy at any time without prior notice.

2. Pricing and Payment
All prices listed on our website (https://onyxsonali.com) are in U.S. dollars. We accept payments via credit/debit cards, PayPal, and other approved payment methods. Payment must be completed before orders are processed and shipped.

3. Order Processing and Shipping
Orders are typically processed within 1-3 business days. Shipping times vary based on location and selected shipping method. Customers will receive a tracking number once the order has been dispatched.

4. Returns and Refunds
We accept returns within 14 days of delivery. Items must be in unused condition with original packaging. Refunds will be issued to the original payment method within 7-10 business days upon receiving the returned item. Shipping costs are non-refundable.

5. Warranty and Defective Products
If you receive a defective or damaged product, please contact us at info@onyxsonali.com within 7 days of receipt. We will arrange for a replacement or refund at our discretion.

6. Cancellations
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.

7. Customer Support
For any inquiries or concerns, please contact us via email at info@onyxsonali.com or call (423) 447-3342.

By making a purchase from Onyxsonali, you acknowledge that you have read and agreed to this Sales Policy.