Privacy Policy – Onyxsonali

Effective Date: January 8, 2025

At Onyxsonali, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to ensure your information is secure when you shop with us or interact with our website.

By using our website, https://onyxsonali.com, or making a purchase from us, you consent to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We collect two types of information from visitors and customers:

  • Personal Information: This is information that you provide to us directly when placing an order, creating an account, subscribing to our newsletter, or contacting us. Personal information includes:
    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (processed through secure payment gateways)
  • Non-Personal Information: This is information that is automatically collected when you visit our website. It may include:
    • IP address
    • Browser type and version
    • Device type
    • Pages visited on the website
    • Time spent on the website
    • Referring website or link
    • Location data (if enabled)

We use cookies and similar tracking technologies to gather this non-personal information and improve our website’s performance, functionality, and user experience.

2. How We Use Your Information

We use the information we collect to provide you with the best shopping experience possible and improve our services. Here are the ways we use your personal and non-personal information:

  • Processing Orders: We use your personal information, including payment details, to process and fulfill your orders and to communicate with you about your purchases, shipping, and returns.

  • Customer Service: Your contact details may be used to respond to your inquiries, provide assistance, and resolve any issues with your orders or products.

  • Marketing: With your consent, we may send promotional emails, newsletters, or special offers related to our products and services. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.

  • Website Improvement: We use non-personal information to analyze website usage patterns, improve the performance of our website, and optimize user experience. This information helps us understand how visitors interact with the site and what features are most popular.

  • Legal Compliance: We may use your information to comply with applicable laws and regulations, resolve disputes, and enforce our policies.

3. Data Security

We take data security very seriously. We employ industry-standard encryption technologies to protect your personal information during transmission over the internet. Additionally, we store personal data in secure servers protected by firewalls and other security measures.

Despite our efforts to protect your personal data, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you send to us.

4. Sharing Your Information

Onyxsonali does not sell or rent your personal information to third parties. We may share your data with third-party service providers only for the purposes of processing orders, fulfilling shipments, or improving our services. These third parties are required to keep your information confidential and are prohibited from using it for other purposes.

We may share your information in the following situations:

  • Service Providers: We work with trusted third-party companies (e.g., shipping providers, payment processors, email service providers) to deliver services to you. These third parties may need access to certain personal data to perform their functions but are prohibited from using your data for any other purpose.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience and gather information about website usage. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, improve website functionality, and track your browsing behavior.

You can choose to disable cookies by adjusting the settings in your web browser. However, please note that some website features may not work as intended if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites for your convenience and reference. These websites have their own privacy policies, which we recommend you review. Onyxsonali is not responsible for the content or practices of third-party websites.

7. Your Rights and Choices

As a user, you have the following rights with respect to your personal information:

  • Access: You can request access to the personal information we hold about you by contacting us at info@onyxsonali.com.
  • Correction: If your personal information is inaccurate or incomplete, you can request that it be corrected.
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by unsubscribing at any time.

To exercise any of these rights, please contact us at the provided contact information below.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please do not hesitate to contact us:

Thank you for trusting Onyxsonali with your personal information. We are committed to safeguarding your privacy and providing you with the best shopping experience possible.

Effective Date: January 8, 2025