Sales Policy – Onyxsonali

Effective Date: January 8, 2025

At Onyxsonali, we are dedicated to providing you with high-quality, modern, and luxurious furniture. Our goal is to make your shopping experience as seamless and enjoyable as possible. This Sales Policy outlines the terms and conditions that apply to your purchases on our website and details how we handle orders, payments, shipping, and customer service.

By making a purchase with Onyxsonali, you agree to the terms and conditions outlined in this policy.

1. Ordering

When you place an order with Onyxsonali, you are agreeing to purchase the items in your cart at the specified price. All orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.

  • Order Confirmation: After placing your order, you will receive an email confirmation containing details of your order, including the items purchased, the total cost, and your estimated shipping date. If there are any issues with your order, you will be notified promptly.

  • Order Modifications or Cancellations: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, it cannot be modified or canceled.

2. Payment

We accept the following payment methods for all online purchases:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as specified on the website

All payments are processed securely via trusted third-party payment gateways. Payment must be made in full before your order is shipped. By providing your payment details, you authorize Onyxsonali to charge the total order amount, including taxes and shipping fees, to your chosen payment method.

3. Pricing

  • Product Pricing: All product prices are listed in USD and include applicable taxes, unless otherwise specified. Prices are subject to change at any time without notice. However, any price changes will not affect orders that have already been confirmed and processed.

  • Discounts and Promotions: From time to time, Onyxsonali may offer promotions, discounts, or special offers. These promotions are subject to specific terms and conditions, and may not be combined with other offers unless stated otherwise.

4. Shipping

  • Shipping Charges: Shipping costs are calculated at checkout based on the delivery address and the weight and size of the items in your order. Free shipping offers may apply to eligible orders, which will be indicated at checkout.

  • Shipping Time: Delivery times vary based on your location and the items ordered. Typically, orders will be processed and shipped within 1-2 business days after confirmation. However, certain items or custom orders may take longer. Estimated delivery times will be provided during checkout.

  • Shipping Delays: While we strive to ensure timely delivery, we cannot be held responsible for shipping delays caused by third-party carriers, weather conditions, or other unforeseen circumstances.

  • International Shipping: Onyxsonali offers international shipping to select countries. Additional shipping fees, customs duties, and taxes may apply to international orders and are the responsibility of the customer.

5. Returns and Exchanges

  • Return Policy: We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Returns Policy for details on how to return or exchange an item.

  • Defective or Damaged Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue, which may include offering a replacement, repair, or refund.

6. Warranty

Onyxsonali offers a 1-year warranty on most of our furniture items against manufacturing defects. This warranty does not cover damages caused by improper use, neglect, or accidents. For more details on warranty coverage, please refer to the warranty section on each product page.

7. Customer Service

We are committed to providing excellent customer service. If you have any questions, concerns, or need assistance with your order, our friendly team is here to help.

8. Account and Privacy

  • Creating an Account: While you are not required to create an account to place an order, we recommend registering for an account on our website to save your shipping details, track your orders, and receive updates on promotions and new arrivals.

  • Privacy: We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

9. Limitations of Liability

  • Limitation: Onyxsonali is not liable for any indirect, special, or consequential damages arising from the use or inability to use our products or services.

  • Accuracy of Information: We make every effort to ensure that the information on our website is accurate, but we do not guarantee that all information, including product descriptions and pricing, is error-free.

10. Governing Law

This Sales Policy and any agreements made in connection with your order shall be governed by the laws of the state of Tennessee, USA, without regard to its conflict of laws principles.

Effective Date: January 8, 2025

Thank you for shopping with Onyxsonali! We appreciate your business and strive to provide the best customer experience possible. If you have any questions regarding our sales policy, please contact us.